Shipping Policy
Last Updated: September 23, 2026
Shipping information for physical orders from Second Gear Adventures. Shipping options and charges are shown during checkout before you place your order.
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Where We Ship
We ship physical products to addresses in all 50 U.S. states, including Alaska and Hawaii. We also ship to U.S. PO boxes using eligible USPS services.
Shipping availability for other destinations, if any, is reflected by the options shown at checkout for your address.
Shipping Options and Charges
Available USPS shipping options and their charges are calculated for eligible physical orders and displayed at checkout before you place your order. Rates may vary by destination, the items in your order, and the service you select.
We currently offer USPS Ground Advantage, Priority Mail, and Priority Mail Express where available. The options shown at checkout for your specific order are the ones you can select. Applicable taxes and the final order total are also shown before payment.
Processing and Shipment
Order processing is the time needed to prepare a physical item for shipment. Carrier transit time begins after the package has been handed to the carrier.
We make reasonable efforts to ship within any shipment timeframe stated on the product page or during checkout. If no shipment timeframe is stated, we expect to ship within 30 days of receiving a properly completed order. An order confirmation does not mean the package has shipped.
Delivery Estimates and Tracking
Any carrier transit or delivery estimate displayed at checkout is an estimate, not a guaranteed arrival date unless we expressly say otherwise. Holidays, weather, and carrier conditions can affect delivery.
We may send a shipping confirmation and tracking information when available. Tracking can take time to update after the carrier accepts a package.
PO Boxes and Addresses
PO boxes are accepted for eligible USPS shipments. Please enter your complete PO box or street address, ZIP code, and any required apartment or unit number at checkout. The available USPS services for your address will appear there.
If you notice an address error, contact us as soon as possible. We cannot always change an address after shipment. If a package is returned because the address supplied at checkout was incorrect or incomplete, we will contact you about reshipment; additional shipping charges may apply.
Shipping Delays
If we cannot ship within the promised timeframe, or within 30 days when no timeframe was specified, we will notify you and provide the opportunity to agree to the delay or cancel for a full refund, as required by applicable law.
We will share an updated shipment timeframe when one is available. A shipping delay does not take away any rights you have under applicable law.
Missing, Damaged, or Incorrect Orders
If tracking shows a delivery you cannot locate, or your order appears lost, contact us at [email protected] with your order number so we can investigate and help resolve the issue.
If an item arrives damaged, defective, or incorrect, contact us as soon as possible and include photos if available. See our Return & Refund Policy for the return and refund process. Nothing in this policy limits remedies available under applicable law.
Digital Products
Digital or downloadable products are delivered electronically and do not incur shipping charges. Access details are provided on the applicable product page, at checkout, in your order email, or in your account, depending on the product. If you have trouble accessing a digital purchase, contact us.
Contact Us
For shipping questions, please email [email protected] and include your order number if you have one.
Second Gear Adventures
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